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O*NET-SOC 43-9051.00

Mail Clerks and Mail Machine Operators, Except Postal Service

Prepare incoming and outgoing mail for distribution. Time-stamp, open, read, sort, and route incoming mail; and address, seal, stamp, fold, stuff, and affix postage to outgoing mail or packages. Duties may also include keeping necessary records and completed forms.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3
  1. Wrap packages or bundles by hand, or by using tying machines.Core13268
  2. Weigh packages or letters to determine postage needed, using weighing scales and rate charts.Supplemental13265
  3. Verify that items are addressed correctly, marked with the proper postage, and in suitable condition for processing.Core13261
  4. Inspect mail machine output for defects and determine how to eliminate causes of any defects.Supplemental13275
  5. Remove containers of sorted mail or parcels and transfer them to designated areas according to established procedures.Core13276
  6. Sort and route incoming mail, and collect outgoing mail, using carts as necessary.Core13264
  7. Remove from machines printed materials, such as labeled articles, postmarked envelopes or tape, and folded sheets.Supplemental13270
  8. Affix postage to packages or letters by hand, or stamp materials, using postage meters.Core13260
  9. Determine manner in which mail is to be sent, and prepare it for delivery to mailing facilities.Core13266
  10. Release packages or letters to customers upon presentation of written notices or other identification.Supplemental13283
  11. Operate computer-controlled keyboards or voice recognition equipment to direct items according to established routing schemes.Supplemental13280
  12. Accept and check containers of mail or parcels from large volume mailers, couriers, and contractors.Core13282
  13. Answer inquiries regarding shipping or mailing policies.Supplemental13284
  14. Lift and unload containers of mail or parcels onto equipment for transportation to sortation stations.Supplemental13267
  15. Contact delivery or courier services to arrange delivery of letters and parcels.Supplemental13277
  16. Place incoming or outgoing letters or packages into sacks or bins based on destination or type, and place identifying tags on sacks or bins.Supplemental13262
  17. Clear jams in sortation equipment.Supplemental13263
  18. Mail merchandise samples or promotional literature in response to requests.Supplemental13274
  19. Adjust guides, rollers, loose card inserters, weighing machines, and tying arms, using rules and hand tools.Supplemental13281
  20. Read production orders to determine types and sizes of items scheduled for printing and mailing.Supplemental13273
  21. Seal or open envelopes, by hand or by using machines.Core13259
  22. Sell mail products, and accept payment for products and mailing charges.Supplemental13286
  23. Start machines that automatically feed plates, stencils, or tapes through mechanisms, and observe machine operations to detect any malfunctions.Supplemental13272
  24. Stamp dates and times of receipt of incoming mail.Supplemental13279
  25. Add ink, fill paste reservoirs, and change machine ribbons when necessary.Supplemental13271
  26. Fold letters or circulars and insert them in envelopes.Supplemental13269

Technology Skills

From O*NET 30.3, 13 examples in 11 categories, 8 Hot Technology

Free · O*NET 30.3

Document management software

  • Adobe AcrobatHot Technology

Electronic mail software

  • Email software
  • Microsoft OutlookHot TechnologyIn Demand

Accounting software

  • Financial accounting software

Data base user interface and query software

  • Microsoft AccessHot Technology
  • Recordkeeping software

Spreadsheet software

  • Microsoft ExcelHot TechnologyIn Demand

Office suite software

  • Microsoft Office softwareHot TechnologyIn Demand

Presentation software

  • Microsoft PowerPointHot Technology

Operating system software

  • Microsoft WindowsHot Technology

Word processing software

  • Microsoft WordHot Technology

Mailing and shipping software

  • Postal Explorer

Internet browser software

  • Web browser software

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Getting Information

  • Read work orders to determine material or setup requirements.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Obtain written authorization to perform activities.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Monitoring Processes, Materials, or Surroundings

  • Monitor equipment operation to ensure proper functioning.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Identifying Objects, Actions, and Events

  • Attach identification information to products, items or containers.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Inspecting Equipment, Structures, or Materials

  • Inspect items for damage or defects.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Estimating the Quantifiable Characteristics of Products, Events, or Information

  • Weigh parcels to determine shipping costs.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Processing Information

  • Sort mail.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Evaluating Information to Determine Compliance with Standards

  • Verify shipping documentation.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Analyzing Data or Information

  • Analyze shipping information to make routing decisions.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Performing General Physical Activities

  • Unload materials or equipment.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Handling and Moving Objects

  • Package objects for shipping.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Adjust office equipment to ensure proper operation.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Working with Computers

  • Operate computers or computerized equipment.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Repairing and Maintaining Electronic Equipment

  • Maintain office equipment in proper operating condition.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Interpreting the Meaning of Information for Others

  • Explain regulations, policies, or procedures.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Selling or Influencing Others

  • Sell products or services.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Guiding, Directing, and Motivating Subordinates

  • Coordinate shipping activities with external parties.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Performing Administrative Activities

  • Receive shipments.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Prepare outgoing mail.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Send information, materials or documentation.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Route mail to correct destinations.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Monitoring and Controlling Resources

  • Collect deposits, payments or fees.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone 1-2: Very Little to Some Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill0 of 22
Distinct tools0
Level mix
  • No tools yet

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)

No NICE work role maps to this job.