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O*NET-SOC 43-9061.00

Office Clerks, General

Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3
  1. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.Core830
  2. Answer telephones, direct calls, and take messages.Core827
  3. Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.Core826
  4. Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.Supplemental825
  5. Complete and mail bills, contracts, policies, invoices, or checks.Supplemental829
  6. Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.Core832
  7. Compile, copy, sort, and file records of office activities, business transactions, and other activities.Core828
  8. Review files, records, and other documents to obtain information to respond to requests.Core834
  9. Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.Core833
  10. Process and prepare documents, such as business or government forms and expense reports.Supplemental838
  11. Compute, record, and proofread data and other information, such as records or reports.Core831
  12. Complete work schedules, manage calendars, and arrange appointments.Core837
  13. Monitor and direct the work of lower-level clerks.Supplemental839
  14. Prepare meeting agendas, attend meetings, and record and transcribe minutes.Supplemental843
  15. Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.Core840
  16. Inventory and order materials, supplies, and services.Core836
  17. Deliver messages and run errands.Core835
  18. Train other staff members to perform work activities, such as using computer applications.Supplemental842
  19. Count, weigh, measure, or organize materials.Supplemental841
  20. Troubleshoot problems involving office equipment, such as computer hardware and software.Supplemental844

Technology Skills

From O*NET 30.3, 59 examples in 24 categories, 20 Hot Technology

Free · O*NET 30.3

Word processing software

  • 3M Post-it App
  • Evernote
  • Google DocsHot Technology
  • Microsoft WordHot TechnologyIn Demand

Document management software

  • Adobe AcrobatHot Technology
  • Filing system software
  • Microsoft SharePointHot Technology
  • Records management software
  • Transcription system software

Desktop publishing software

  • Adobe InDesignHot Technology
  • Microsoft Publisher

Human resources software

  • ADP Workforce Now

Data base user interface and query software

  • Alpha Software Alpha Five
  • Blackboard software
  • Data entry software
  • Database software
  • FileMaker Pro
  • IBM Check Processing Control System CPSC
  • Microsoft AccessHot Technology
  • Propertyware
  • St. Paul Travelers e-CARMA
  • Yardi softwareHot Technology

Calendar and scheduling software

  • Appointment scheduling software

Billing and invoicing software

  • Billing software

Customer relationship management CRM software

  • Blackbaud The Raiser's Edge
  • Microsoft Dynamics
  • Salesforce.com Salesforce CRM

Accounting software

  • Bookkeeping software
  • Intuit QuickBooksHot TechnologyIn Demand
  • Sage 50 Accounting

Cloud-based data access and sharing software

  • Dropbox
  • Google Drive

Enterprise application integration software

  • Electronic Data Interchange EDI systems

Web page creation and editing software

  • FacebookHot Technology
  • Google Sites
  • LinkedIn
  • Social media sites

Office suite software

  • Google Workspace softwareHot TechnologyIn Demand
  • Microsoft Office softwareHot TechnologyIn Demand

Instant messaging software

  • GroupMe

Medical software

  • Henry Schein DentrixHot Technology
  • Medical condition coding software
  • Medical procedure coding software
  • MEDITECH softwareHot Technology

Electronic mail software

  • IBM Notes
  • Microsoft Exchange
  • Microsoft OutlookHot TechnologyIn Demand

Information retrieval or search software

  • LexisNexis

Project management software

  • Mavenlink
  • Microsoft ProjectHot Technology

Spreadsheet software

  • Microsoft ExcelHot TechnologyIn Demand

Presentation software

  • Microsoft PowerPointHot TechnologyIn Demand

Operating system software

  • Microsoft WindowsHot Technology

Enterprise resource planning ERP software

  • Oracle JD Edwards EnterpriseOne
  • Oracle PeopleSoftHot Technology
  • Oracle PeopleSoft Financials
  • SAP softwareHot Technology

Graphics or photo imaging software

  • SmugMug Flickr

Internet browser software

  • Web browser software

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Getting Information

  • Search files, databases or reference materials to obtain needed information.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Estimating the Quantifiable Characteristics of Products, Events, or Information

  • Calculate weights, volumes or other characteristics of materials.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Processing Information

  • Check data for recording errors.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Sort mail.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Compile data or documentation.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Prepare cash for deposit or disbursement.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Evaluating Information to Determine Compliance with Standards

  • Proofread documents, records, or other files to ensure accuracy.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Scheduling Work and Activities

  • Schedule appointments.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Controlling Machines and Processes

  • Operate office equipment.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Repairing and Maintaining Electronic Equipment

  • Maintain office equipment in proper operating condition.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Documenting/Recording Information

  • Transcribe spoken or written information.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Record information from meetings or other formal proceedings.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Maintain inventory records.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Prepare documentation for contracts, transactions, or regulatory compliance.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Communicating with Supervisors, Peers, or Subordinates

  • Confer with coworkers to coordinate work activities.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Provide information to coworkers.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Communicating with People Outside the Organization

  • Answer telephones to direct calls or provide information.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Performing for or Working Directly with the Public

  • Respond to customer problems or complaints.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Coordinating the Work and Activities of Others

  • Prepare employee work schedules.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Training and Teaching Others

  • Train personnel.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Guiding, Directing, and Motivating Subordinates

  • Supervise clerical or administrative personnel.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Performing Administrative Activities

  • File documents or records.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Execute sales or other financial transactions.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Send information, materials or documentation.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Monitoring and Controlling Resources

  • Distribute incoming mail.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Collect deposits, payments or fees.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Monitor inventories of products or materials.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone 1-2: Very Little to Some Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill0 of 27
Distinct tools0
Level mix
  • No tools yet

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)

No NICE work role maps to this job.