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O*NET-SOC 49-2011.00

Computer, Automated Teller, and Office Machine Repairers

Repair, maintain, or install computers, word processing systems, automated teller machines, and electronic office machines, such as duplicating and fax machines.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3
  1. Reassemble machines after making repairs or replacing parts.Core11624
  2. Converse with customers to determine details of equipment problems.Core11623
  3. Disassemble machines to examine parts, such as wires, gears, or bearings for wear or defects, using hand or power tools and measuring devices.Core11639
  4. Advise customers concerning equipment operation, maintenance, or programming.Core11627
  5. Align, adjust, or calibrate equipment according to specifications.Core11635
  6. Repair, adjust, or replace electrical or mechanical components or parts, using hand tools, power tools, or soldering or welding equipment.Core11637
  7. Travel to customers' stores or offices to service machines or to provide emergency repair service.Core11625
  8. Maintain parts inventories and order any additional parts needed for repairs.Core11633
  9. Operate machines to test functioning of parts or mechanisms.Core11630
  10. Reinstall software programs or adjust settings on existing software to fix machine malfunctions.Core11626
  11. Clean, oil, or adjust mechanical parts to maintain machines' operating efficiency and to prevent breakdowns.Core11640
  12. Maintain records of equipment maintenance work or repairs.Core11631
  13. Test new systems to ensure that they are in working order.Core11628
  14. Complete repair bills, shop records, time cards, or expense reports.Core11638
  15. Install and configure new equipment, including operating software or peripheral equipment.Core11632
  16. Analyze equipment performance records to assess equipment functioning.Core11644
  17. Read specifications, such as blueprints, charts, or schematics, to determine machine settings or adjustments.Core11642
  18. Update existing equipment, performing tasks such as installing updated circuit boards or additional memory.Core11634
  19. Test components or circuits of faulty equipment to locate defects, using oscilloscopes, signal generators, ammeters, voltmeters, or special diagnostic software programs.Core11636
  20. Assemble machines according to specifications, using hand or power tools and measuring devices.Core11629
  21. Lay cable and hook up electrical connections between machines, power sources, and phone lines.Core11643
  22. Enter information into computers to copy programs from one electronic component to another or to draw, modify, or store schematics.Core11641
  23. Calibrate testing instruments.Supplemental11647
  24. Fill machines with toners, inks, or other duplicating fluids.Core11645
  25. Train new repairers.Core11646

Technology Skills

From O*NET 30.3, 41 examples in 27 categories, 17 Hot Technology

Free · O*NET 30.3

Document management software

  • Adobe AcrobatHot Technology

Helpdesk or call center software

  • Call tracking software

Network security or virtual private network VPN management software

  • Cisco Systems VPN Client

Data base user interface and query software

  • Database software
  • Microsoft AccessHot Technology
  • ServiceNowHot Technology
  • Structured query language SQLHot Technology

Program testing software

  • Debugging software
  • Personal computer diagnostic software

Electronic mail software

  • Email software
  • IBM Notes
  • Microsoft Exchange
  • Microsoft OutlookHot Technology

Enterprise application integration software

  • Extensible markup language XMLHot Technology
  • Extensible stylesheet language XSL

Web platform development software

  • Hypertext markup language HTMLHot Technology
  • JavaScriptHot Technology
  • Microsoft Active Server Pages ASPHot Technology

Cloud-based management software

  • IBM WebSphere

Inventory management software

  • Inventory control system software

Operating system software

  • LinuxHot Technology
  • Microsoft WindowsHot Technology
  • UNIXHot Technology

Web page creation and editing software

  • Macromedia Cold Fusion

Graphics or photo imaging software

  • McNeel Rhinoceros 3D

Internet directory services software

  • Microsoft Active DirectoryHot Technology

Spreadsheet software

  • Microsoft ExcelHot TechnologyIn Demand

Platform interconnectivity software

  • Microsoft Hyperterminal

Internet browser software

  • Microsoft Internet Explorer
  • Web browser software

Video conferencing software

  • Microsoft Office Live Meeting

Office suite software

  • Microsoft Office softwareHot TechnologyIn Demand

Presentation software

  • Microsoft PowerPointHot Technology

Object or component oriented development software

  • Microsoft Visual Basic.NET

Word processing software

  • Microsoft WordHot Technology

Transaction security and virus protection software

  • Norton AntiVirus
  • Virus detection software

Calendar and scheduling software

  • Scheduling software

Configuration management software

  • Symantec Altiris Deployment Solution

Filesystem software

  • Symantec Norton Utilities

Network connectivity terminal emulation software

  • Terminal emulation software

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Getting Information

  • Read technical information needed to perform maintenance or repairs.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Inspecting Equipment, Structures, or Materials

  • Test mechanical equipment to ensure proper functioning.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Test mechanical systems to ensure proper functioning.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Test electrical circuits or components for proper functioning.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Analyzing Data or Information

  • Analyze test or performance data to assess equipment operation.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Performing General Physical Activities

  • Clean equipment, parts, or tools to repair or maintain them in good working order.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Handling and Moving Objects

  • Lay cables to connect equipment.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Connect electrical components or equipment.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Align equipment or machinery.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Assemble mechanical components or machine parts.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Reassemble equipment after repair.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Adjust equipment to ensure optimal performance.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Calibrate equipment to specifications.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Disassemble equipment to inspect for deficiencies.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Install electrical components, equipment, or systems.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Operating Vehicles, Mechanized Devices, or Equipment

  • Travel to work sites to perform installation, repair or maintenance work.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Working with Computers

  • Install programs onto computer or computer-controlled equipment.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Enter codes or other information into computers.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Repairing and Maintaining Mechanical Equipment

  • Replace worn, damaged, or defective mechanical parts.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Repair worn, damaged, or defective mechanical parts.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Repairing and Maintaining Electronic Equipment

  • Maintain work equipment or machinery.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Lubricate equipment to allow proper functioning.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Documenting/Recording Information

  • Document operational activities.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Maintain repair or maintenance records.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Communicating with Supervisors, Peers, or Subordinates

  • Confer with customers or users to assess problems.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Training and Teaching Others

  • Train others in operational procedures.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Train customers in the use of products.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Monitoring and Controlling Resources

  • Maintain inventories of materials, equipment, or products.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Order materials, supplies, or equipment.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone Three: Medium Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill0 of 29
Distinct tools0
Level mix
  • No tools yet

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)

No NICE work role maps to this job.