O*NET-SOC 53-2031.00

Flight Attendants

Monitor safety of the aircraft cabin. Provide services to airline passengers, explain safety information, serve food and beverages, and respond to emergency incidents.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3

Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.Core9639
Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.Core9637
Monitor passenger behavior to identify threats to the safety of the crew and other passengers.Core23942
Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings.Core9638
Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing.Core9636
Prepare passengers and aircraft for landing, following procedures.Core9642
Administer first aid to passengers in distress.Core9640
Determine special assistance needs of passengers, such as small children, the elderly, or persons with disabilities.Core9643
Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.Core9641
Reassure passengers when situations, such as turbulence, are encountered.Core9645
Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.Core9644
Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.Core9656
Announce flight delays and descent preparations.Core9646
Greet passengers boarding aircraft and direct them to assigned seats.Core9651
Assist passengers entering or disembarking the aircraft.Core9649
Conduct periodic trips through the cabin to ensure passenger comfort and to distribute reading material, headphones, pillows, playing cards, and blankets.Core9652
Inspect and clean cabins, checking for any problems and making sure that cabins are in order.Core9650
Operate audio and video systems.Core9654
Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.Core9648
Collect money for meals and beverages.Core9657
Heat and serve prepared foods.Core9658
Inspect passenger tickets to verify information and to obtain destination information.Core9647
Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.Core9655
Take inventory of headsets, alcoholic beverages, and money collected.Supplemental9653
Sell alcoholic beverages to passengers.Supplemental9659

Technology Skills

From O*NET 30.3, 12 examples in 8 categories, 6 Hot Technology

Free · O*NET 30.3

Calendar and scheduling software

AD OPT Altitude
Arkitektia Flight Itinerary
Bid Assistant
SBS International Maestro Suite
ValtamTech Flight Crew Log

Computer based training software

IBM Lotus LearningSpace

Spreadsheet software

Microsoft ExcelHot TechnologyIn Demand

Office suite software

Microsoft Office softwareHot TechnologyIn Demand

Electronic mail software

Microsoft OutlookHot Technology

Presentation software

Microsoft PowerPointHot TechnologyIn Demand

Operating system software

Microsoft WindowsHot Technology

Word processing software

Microsoft WordHot TechnologyIn Demand

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Monitoring Processes, Materials, or Surroundings

Monitor patron activities to identify problems or potential problems.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Monitor activities of individuals to ensure safety or compliance with rules.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Maintain surveillance of individuals or establishments.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Inspecting Equipment, Structures, or Materials

Inspect aircraft or aircraft components.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Inspect facilities to ensure compliance with safety, quality, or service standards.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Processing Information

Verify information or specifications.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Performing General Physical Activities

Clean vehicles or vehicle components.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Controlling Machines and Processes

Operate communications equipment or systems.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Documenting/Recording Information

Record operational details of travel.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Communicating with Supervisors, Peers, or Subordinates

Receive information or instructions for performing work assignments.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Communicating with People Outside the Organization

Provide transportation information to passengers or customers.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Assisting and Caring for Others

Assist others during emergencies.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Provide first aid or rescue assistance in emergencies.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Assist customers to ensure comfort or safety.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Assist passengers during vehicle boarding.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Selling or Influencing Others

Sell products or services.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Resolving Conflicts and Negotiating with Others

Resolve issues affecting transportation operations.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Monitoring and Controlling Resources

Collect fares or payment from customers.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet
Monitor availability of equipment or supplies.
WFA · Part of the paid plan when accounts open
WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level
- No tools yet
- Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone 1-2: Very Little to Some Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill0 of 19

Distinct tools0

Level mix

No tools yet

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)

No NICE work role maps to this job.