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O*NET-SOC 15-1231.00

Computer Network Support Specialists

Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks. Perform network maintenance to ensure networks operate correctly with minimal interruption.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3
  1. Back up network data.Core19004
  2. Configure security settings or access permissions for groups or individuals.Core18991
  3. Analyze and report computer network security breaches or attempted breaches.Core19003
  4. Identify the causes of networking problems, using diagnostic testing software and equipment.Core18995
  5. Document network support activities.Core18993
  6. Configure wide area network (WAN) or local area network (LAN) routers or related equipment.Core18992
  7. Install network software, including security or firewall software.Core18997
  8. Troubleshoot network or connectivity problems for users or user groups.Core19002
  9. Provide telephone support related to networking or connectivity issues.Core19010
  10. Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.Core18994
  11. Analyze network data to determine network usage, disk space availability, or server function.Core18989
  12. Perform routine maintenance or standard repairs to networking components or equipment.Core19000
  13. Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.Core18990
  14. Install new hardware or software systems or components, ensuring integration with existing network systems.Core18998
  15. Test computer software or hardware, using standard diagnostic testing equipment and procedures.Core19001
  16. Install or repair network cables, including fiber optic cables.Core18999
  17. Monitor industry Web sites or publications for information about patches, releases, viruses, or potential problem identification.Core19009
  18. Create or update technical documentation for network installations or changes to existing installations.Core19006
  19. Train users in procedures related to network applications software or related systems.Core19014
  20. Test repaired items to ensure proper operation.Core19013
  21. Install and configure wireless networking equipment.Core18996
  22. Maintain logs of network activity.Core19008
  23. Document help desk requests and resolutions.Core19007
  24. Research hardware or software products to meet technical networking or security needs.Core19011
  25. Create or revise user instructions, procedures, or manuals.Core19005
  26. Run monthly network reports.Core19012

Technology Skills

From O*NET 30.3, 142 examples in 40 categories, 34 Hot Technology

Free · O*NET 30.3

Document management software

  • Adobe AcrobatHot Technology
  • Microsoft SharePointHot Technology

Transaction security and virus protection software

  • Anti-spyware software
  • Antivirus software
  • Encryption software
  • McAfee
  • Norton AntiVirus
  • NortonLifeLock cybersecurity software
  • Packet filter software
  • Ping Identity
  • Root kit detection software

Web platform development software

  • Apache TomcatHot Technology
  • LAMP Stack

Operating system software

  • Apple macOSHot TechnologyIn Demand
  • BashHot Technology
  • BlackBerry Enterprise Server
  • Hewlett Packard HP-UX
  • IBM AIX
  • Job control language JCL
  • KornShell
  • LinuxHot TechnologyIn Demand
  • Microsoft Hyper-V Server
  • Microsoft WindowsHot TechnologyIn Demand
  • Microsoft Windows PowerShell
  • Microsoft Windows ServerHot TechnologyIn Demand
  • Oracle Solaris
  • Red Hat Enterprise LinuxHot Technology
  • Shell scriptHot Technology
  • Ubuntu
  • UNIXHot Technology
  • UNIX ShellHot Technology

Configuration management software

  • Application management software
  • Automated installation software
  • EMC Ionix Network Configuration Manager
  • Microsoft Windows Sysprep
  • Patch and update management software

Network monitoring software

  • Arping
  • B&W Port Scanner
  • BitWizard B.V. mtr
  • Cisco Systems Cisco NetFlow Collection Engine
  • Cisco Systems Cisco Traffic Analyzer
  • Clarified Networks Clarified Analyzer
  • Colasoft Capsa Enterprise
  • Colasoft Capsa Free
  • Compuware ClientVantage Agentless Monitoring
  • Congruity Technologies Inspector
  • Dartware InterMapper
  • Dig
  • Ethereal
  • Ettercap NG
  • Fluke Networks Enterprise LANMeter
  • LogMatrix NerveCenter
  • Microsoft Network Monitor
  • Nagios
  • nbtstat
  • NetScout Sniffer Global Analyzer
  • NetScout Sniffer Portable Professional Analyzer
  • netstat
  • Network Instruments Observer Standard
  • ngrep
  • Nslookup
  • OPNET SP Sentinel
  • Packet analyzers
  • Port scanners
  • Route
  • Tcpdump
  • Traceroute
  • WildPackets OmniPeek Network Analyzer
  • Wireshark
  • Zabbix

Project management software

  • Bentley Systems ProjectWise
  • Microsoft ProjectHot Technology
  • Project planning software

Enterprise application integration software

  • BMC Software Control-M

Helpdesk or call center software

  • BMC Software Remedy IT Service Management Suite
  • Help desk software

Switch or router software

  • Border Gateway Protocol BGPHot Technology

Administration software

  • Cisco Systems CiscoWorks
  • Cisco Systems CiscoWorks LAN Management Solution
  • Hewlett-Packard HP Network Node Manager
  • ifconfig
  • ipconfig

Access software

  • Citrix cloud computing software

Platform interconnectivity software

  • Connectivity software

Transaction server software

  • Customer information control system CICS
  • Microsoft Internet Information Services (IIS)

Data base management system software

  • Database management software
  • MySQLHot Technology
  • Teradata DatabaseHot Technology

Backup or archival software

  • EMC NetWorker
  • NovaStor NovaBACKUP
  • Roxio Retrospect
  • Symantec Veritas NetBackup
  • Tape backup system software
  • Veritas NetBackup

Storage networking software

  • EMC Symmetrix DMX
  • Storage area network SAN software

Filesystem software

  • File server software
  • IBM Tivoli NetView Distribution Manager

Network security and virtual private network VPN equipment software

  • Firewall softwareIn Demand
  • Network intrusion detection software
  • Virtual private networking VPN software

Communications server software

  • IBM Domino

Electronic mail software

  • IBM Notes
  • Microsoft Exchange
  • Microsoft OutlookHot TechnologyIn Demand

Enterprise system management software

  • IBM Power Systems software

Network security or virtual private network VPN management software

  • IBM Security Network Intrusion Prevention System
  • Intrusion prevention system IPS
  • Network and system vulnerability assessment software
  • NIKSUN NetDetector
  • Security incident management software
  • Sonicwall SonicOS Enhanced

Cloud-based management software

  • IBM WebSphere
  • Splunk EnterpriseHot Technology

Program testing software

  • Load testing software

Data base user interface and query software

  • Microsoft AccessHot Technology
  • Microsoft SQL ServerHot Technology
  • ServiceNowHot TechnologyIn Demand
  • Structured query language SQLHot Technology

Internet directory services software

  • Microsoft Active DirectoryHot TechnologyIn Demand
  • Novell eDirectory

Development environment software

  • Microsoft Azure softwareHot Technology
  • Microsoft PowerShellHot Technology
  • Microsoft Visual BasicHot Technology
  • Microsoft Visual Basic Scripting Edition VBScript
  • RubyHot Technology

Enterprise resource planning ERP software

  • Microsoft Dynamics

Spreadsheet software

  • Microsoft ExcelHot TechnologyIn Demand

Office suite software

  • Microsoft Office softwareHot TechnologyIn Demand

Presentation software

  • Microsoft PowerPointHot Technology

Word processing software

  • Microsoft WordHot Technology

Computer aided design CAD software

  • Network design software

Object or component oriented development software

  • Oracle JavaHot Technology
  • PerlHot Technology
  • PythonHot Technology

Desktop communications software

  • Remote control software
  • Symantec pcAnywhere

Cloud-based protection or security software

  • SolarWinds

Network operating system enhancement software

  • Traffic shapers

Clustering software

  • VMware

Internet protocol IP multimedia subsystem software

  • Voice over internet protocol VoIP system software

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Getting Information

  • Conduct research to gain information about products or processes.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Monitoring Processes, Materials, or Surroundings

  • Monitor the performance of computer networks.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Inspecting Equipment, Structures, or Materials

  • Test computer hardware performance.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Test computer system operations to ensure proper functioning.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 5 of 7 AI skills mapped to this activity, by automation level

    • Replaces 1
    • Augments 5
    • Supports 1
  • Test software performance.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Analyzing Data or Information

  • Analyze data to identify or resolve operational problems.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Analyze security of systems, network, or data.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Updating and Using Relevant Knowledge

  • Update knowledge about emerging industry or technology trends.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 5 of 9 AI skills mapped to this activity, by automation level

    • Augments 1
    • Informs 8

Working with Computers

  • Implement security measures for computer or information systems.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 5 of 11 AI skills mapped to this activity, by automation level

    • Augments 3
    • Supports 8
  • Create electronic data backup to prevent loss of information.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Install computer software.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Install computer hardware.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Configure computer networks.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Resolve computer network problems.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Troubleshoot issues with computer applications or systems.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 5 of 22 AI skills mapped to this activity, by automation level

    • Replaces 1
    • Augments 13
    • Supports 7
    • Informs 1

Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment

  • Develop specifications for computer network operation.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Repairing and Maintaining Electronic Equipment

  • Maintain computer hardware.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Documenting/Recording Information

  • Document operational activities.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Document network-related activities or tasks.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Prepare instruction manuals.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Training and Teaching Others

  • Train others in computer interface or software use.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 1 of 1 AI skills mapped to this activity, by automation level

    • Supports 1

Providing Consultation and Advice to Others

  • Provide technical support for computer network issues.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone Four: Considerable Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill5 of 22
Distinct tools50
Level mix
  • Replaces 2
  • Augments 22
  • Supports 17
  • Informs 9

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)