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O*NET-SOC 15-1244.00

Network and Computer Systems Administrators

Install, configure, and maintain an organization's local area network (LAN), wide area network (WAN), data communications network, operating systems, and physical and virtual servers. Perform system monitoring and verify the integrity and availability of hardware, network, and server resources and systems. Review system and application logs and verify completion of scheduled jobs, including system backups. Analyze network and server resource consumption and control user access. Install and upgrade software and maintain software licenses. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3
  1. Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.Core1318
  2. Perform data backups and disaster recovery operations.Core1317
  3. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.Core15205
  4. Configure, monitor, and maintain email applications or virus protection software.Core15206
  5. Operate master consoles to monitor the performance of computer systems and networks and to coordinate computer network access and use.Core1320
  6. Monitor network performance to determine whether adjustments are needed and where changes will be needed in the future.Core1325
  7. Plan, coordinate, and implement network security measures to protect data, software, and hardware.Core1319
  8. Analyze equipment performance records to determine the need for repair or replacement.Core1329
  9. Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.Supplemental15208
  10. Confer with network users about solutions to existing system problems.Core1324
  11. Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.Core1323
  12. Design, configure, and test computer hardware, networking software and operating system software.Core1322
  13. Perform routine network startup and shutdown procedures, and maintain control records.Core1321
  14. Load computer tapes and disks, and install software and printer paper or forms.Core1327
  15. Train people in computer system use.Core1326
  16. Maintain logs related to network functions, as well as maintenance and repair records.Core1330
  17. Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.Core1328
  18. Coordinate with vendors and with company personnel to facilitate purchases.Core1333
  19. Maintain an inventory of parts for emergency repairs.Supplemental1332
  20. Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.Supplemental15207

Technology Skills

From O*NET 30.3, 261 examples in 67 categories, 95 Hot Technology

Free · O*NET 30.3

Access software

  • Access management software
  • Citrix cloud computing software
  • IBM Tivoli software
  • Mac HelpMate
  • Remote desktop control software

Internet directory services software

  • Active directory software
  • Berkeley Internet Domain Name BIND
  • Domain name system DNS
  • Microsoft Active DirectoryHot TechnologyIn Demand
  • Network addressable storage NAS software

Enterprise resource planning ERP software

  • Adexa eGPS Suite
  • Microsoft Dynamics
  • Microsoft Dynamics GP
  • NetSuite ERP
  • Oracle Fusion Applications
  • Oracle Hyperion
  • Oracle JD Edwards EnterpriseOne
  • Oracle PeopleSoftHot Technology
  • Oracle PeopleSoft Financials
  • SAP Business Objects
  • SAP softwareHot Technology

Document management software

  • Adobe AcrobatHot Technology
  • Microsoft SharePointHot TechnologyIn Demand

Development environment software

  • Adobe ActionScript
  • Apache Ant
  • Apache KafkaHot Technology
  • Apache MavenHot Technology
  • CHot Technology
  • Common business oriented language COBOL
  • Eclipse IDEHot Technology
  • GoHot Technology
  • Integrated development environment IDE software
  • Microsoft .NET FrameworkHot Technology
  • Microsoft Azure softwareHot TechnologyIn Demand
  • Microsoft PowerShellHot TechnologyIn Demand
  • Microsoft Visual BasicHot Technology
  • Microsoft Visual Basic for Applications VBAHot Technology
  • Microsoft Visual Basic Scripting Edition VBScript
  • Microsoft Visual StudioHot Technology
  • RubyHot Technology
  • Systems and applications migration software

Web page creation and editing software

  • Adobe Dreamweaver
  • Google Sites

Object or component oriented development software

  • Advanced business application programming ABAP
  • Apache Groovy
  • C#Hot Technology
  • C++Hot Technology
  • jQueryHot Technology
  • Jupyter Notebook
  • Microsoft ActiveX
  • Oracle JavaHot Technology
  • PerlHot Technology
  • PythonHot TechnologyIn Demand
  • SwiftHot Technology

Web platform development software

  • AJAXHot Technology
  • Apache Struts
  • Apache TomcatHot Technology
  • DjangoHot Technology
  • Drupal
  • Dynamic hypertext markup language DHTML
  • Enterprise JavaBeans
  • Extensible hypertext markup language XHTML
  • Hypertext markup language HTMLHot Technology
  • JavaScriptHot Technology
  • JavaScript Object Notation JSONHot Technology
  • LAMP Stack
  • Microsoft Active Server Pages ASPHot Technology
  • Microsoft ASP.NETHot Technology
  • Microsoft ASP.NET Core MVC
  • Node.jsHot Technology
  • Oracle JavaServer Pages JSP
  • PHPHot Technology
  • Ruby on Rails

Data base management system software

  • Amazon DynamoDBHot Technology
  • Apache CassandraHot Technology
  • Apache HadoopHot Technology
  • Apache HiveHot Technology
  • Apache Pig
  • Apache Solr
  • ElasticsearchHot Technology
  • MongoDBHot Technology
  • MySQLHot Technology
  • NoSQLHot Technology
  • Oracle PL/SQLHot Technology
  • Relational database management software
  • Teradata DatabaseHot Technology

Data base user interface and query software

  • Amazon Elastic Compute Cloud EC2Hot Technology
  • Amazon RedshiftHot Technology
  • Amazon Web Services AWS softwareHot TechnologyIn Demand
  • Blackboard software
  • Database software
  • FileMaker Pro
  • Microsoft AccessHot Technology
  • Microsoft SQL ServerHot Technology
  • Oracle DatabaseHot Technology
  • Oracle JDBC
  • ServiceNowHot TechnologyIn Demand
  • Structured query language SQLHot TechnologyIn Demand
  • Transact-SQLHot Technology

Storage networking software

  • Amazon Simple Storage Service S3
  • Storage area network SAN software

Cloud-based management software

  • Amazon Web Services AWS CloudFormationHot Technology
  • IBM WebSphere
  • Splunk EnterpriseHot Technology

Expert system software

  • Ansible softwareHot TechnologyIn Demand

Portal server software

  • Apache HTTP Server

Business intelligence and data analysis software

  • Apache SparkHot Technology
  • IBM Cognos Impromptu
  • MicroStrategy
  • Oracle Business Intelligence Enterprise Edition
  • Qlik Tech QlikView
  • TableauHot Technology

File versioning software

  • Apache Subversion SVNHot Technology
  • GitHot Technology

Operating system software

  • Apple macOSHot Technology
  • BashHot TechnologyIn Demand
  • Hewlett Packard HP-UX
  • Job control language JCL
  • KornShell
  • LinuxHot TechnologyIn Demand
  • Microsoft WindowsHot Technology
  • Microsoft Windows ServerHot TechnologyIn Demand
  • Oracle Solaris
  • Red Hat Enterprise LinuxHot TechnologyIn Demand
  • Shell scriptHot Technology
  • Ubuntu
  • UNIXHot TechnologyIn Demand
  • UNIX ShellHot Technology

Configuration management software

  • Application management software
  • Automated installation software
  • ChefHot Technology
  • Microsoft Windows Sysprep
  • Patch and update management software
  • Perforce Helix software
  • PuppetHot Technology

Enterprise application integration software

  • Atlassian Bamboo
  • Enterprise application integration EAI software
  • Extensible markup language XMLHot Technology
  • IBM InfoSphere DataStage
  • Microsoft SQL Server Integration Services SSISHot Technology
  • Oracle Fusion Middleware
  • Systems integration software

Project management software

  • Atlassian ConfluenceHot Technology
  • Microsoft ProjectHot Technology
  • Microsoft TeamsHot Technology
  • Oracle Primavera Enterprise Project Portfolio ManagementHot Technology

Content workflow software

  • Atlassian JIRAHot Technology

Customer relationship management CRM software

  • Blackbaud The Raiser's Edge

Switch or router software

  • Border Gateway Protocol BGPHot Technology

Administration software

  • Cisco Systems CiscoWorks
  • Dynamic host configuration protocol DHCP
  • Element management software
  • Hewlett-Packard HP Network Node Manager
  • Network address management software
  • Network documentation software
  • Network management software
  • Network shutdown software
  • Simple network management protocol SNMP software

Video conferencing software

  • Cisco WebexHot Technology

Application server software

  • Citrix XenApp
  • DockerHot Technology
  • GitHubHot Technology
  • Oracle WebLogic Server
  • Red Hat OpenShiftHot Technology
  • Red Hat WildFly

Compiler and decompiler software

  • Command interpreters

Computer aided design CAD software

  • Computer aided design and drafting CADD software
  • Dassault Systemes CATIA

Program testing software

  • Computer system diagnostics software
  • Hewlett Packard LoadRunner

Transaction server software

  • Customer information control system CICS

Network monitoring software

  • Dartware InterMapper
  • Ethereal
  • IBM Director
  • IBM NetView
  • Lavalys Everest
  • LogMatrix NerveCenter
  • Micromuse NetCool
  • Multi-router traffic grapher MRTG software
  • Nagios
  • Network and application load and performance testing software
  • Network and component performance analysis software
  • Network availability monitoring software
  • Network intrusion prevention systems NIPS
  • Network modeling, mapping, and analysis software
  • Network traffic flow monitoring and analysis software
  • Network traffic probe software
  • Novell NetWare Management Station
  • Online traffic calculator software
  • Oracle Net Manager
  • Packet tracing software
  • Quest BigBrother
  • Quest Foglight
  • Remote monitoring software
  • Snort
  • Tcpdump
  • Wireshark
  • Zabbix

Financial analysis software

  • Delphi Technology
  • Oracle E-Business Suite Financials

Pattern design software

  • Diagramming software

Transaction security and virus protection software

  • Encryption software
  • Honeypot
  • McAfee
  • NortonLifeLock cybersecurity software
  • Packet filter software
  • Ping Identity
  • Root kit detection software

Medical software

  • Epic SystemsHot Technology

Geographic information system

  • ESRI ArcGIS softwareHot Technology
  • Geographic information system GIS software

Network security and virtual private network VPN equipment software

  • Firewall softwareIn Demand
  • Network intrusion detection software
  • Virtual private networking VPN software

Helpdesk or call center software

  • Help desk software

Object oriented data base management software

  • Hibernate ORMHot Technology
  • PostgreSQLHot Technology

Human resources software

  • Human resource management software HRMS
  • Oracle Taleo

Communications server software

  • IBM Domino

Electronic mail software

  • IBM Notes
  • Microsoft Exchange
  • Microsoft OutlookHot TechnologyIn Demand

Enterprise system management software

  • IBM Power Systems software

Network security or virtual private network VPN management software

  • Intrusion prevention system IPS
  • Network and system vulnerability assessment software
  • OpenService Open NerveCenter
  • Security incident management software
  • Virtual local area network management software

Network operating system enhancement software

  • Management information base MIB software
  • Network, server and operating system optimization software
  • Operating system process control software

Sales and marketing software

  • Marketo Marketing AutomationHot Technology

Spreadsheet software

  • Microsoft ExcelHot TechnologyIn Demand

Office suite software

  • Microsoft Office softwareHot TechnologyIn Demand

Presentation software

  • Microsoft PowerPointHot Technology

Desktop publishing software

  • Microsoft Publisher

Data base reporting software

  • Microsoft SQL Server Reporting Services SSRSHot Technology
  • SAP Crystal Reports

Process mapping and design software

  • Microsoft VisioHot Technology

Gateway software

  • Microsoft Windows Terminal Services Access Manager

Computer based training software

  • Moodle

Internet protocol IP multimedia subsystem software

  • Open source routing protocols OSPF
  • Voice over internet protocol VoIP system software

Desktop communications software

  • ParentSquare
  • Secure shell SSH software
  • Skype

Authentication server software

  • Password management software

Metadata management software

  • Quest Erwin Data Modeler

Requirements analysis and system architecture software

  • Requirements management software

Analytical or scientific software

  • Root cause analysis software
  • SASHot Technology
  • StataCorp Stata

Cloud-based protection or security software

  • SolarWinds

Industrial control software

  • Supervisory control and data acquisition SCADA software

Computer imaging software

  • Symantec Ghost Solution Suite

Backup or archival software

  • System and data disaster recovery software
  • Veritas NetBackup

Graphical user interface development software

  • TKSoftware RCM software

Platform interconnectivity software

  • Virtual network computing VNC software

Clustering software

  • VMware

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Getting Information

  • Collect data about customer needs.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Conduct research to gain information about products or processes.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Monitoring Processes, Materials, or Surroundings

  • Monitor the performance of computer networks.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Inspecting Equipment, Structures, or Materials

  • Test computer hardware performance.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Test software performance.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Analyzing Data or Information

  • Analyze project data to determine specifications or requirements.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 5 of 24 AI skills mapped to this activity, by automation level

    • Augments 19
    • Supports 4
    • Informs 1
  • Analyze data to identify or resolve operational problems.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Making Decisions and Solving Problems

  • Identify information technology project resource requirements.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Thinking Creatively

  • Design integrated computer systems.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Updating and Using Relevant Knowledge

  • Update knowledge about emerging industry or technology trends.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 5 of 9 AI skills mapped to this activity, by automation level

    • Augments 1
    • Informs 8

Working with Computers

  • Implement security measures for computer or information systems.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 5 of 11 AI skills mapped to this activity, by automation level

    • Augments 3
    • Supports 8
  • Create electronic data backup to prevent loss of information.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Install computer hardware.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Resolve computer network problems.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Troubleshoot issues with computer applications or systems.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 5 of 22 AI skills mapped to this activity, by automation level

    • Replaces 1
    • Augments 13
    • Supports 7
    • Informs 1
  • Resolve computer software problems.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment

  • Develop computer or information security policies or procedures.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 4 of 4 AI skills mapped to this activity, by automation level

    • Augments 3
    • Supports 1

Repairing and Maintaining Electronic Equipment

  • Maintain computer networks to enhance performance and user access.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Documenting/Recording Information

  • Document operational activities.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Document network-related activities or tasks.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Coordinating the Work and Activities of Others

Training and Teaching Others

  • Train others in computer interface or software use.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 1 of 1 AI skills mapped to this activity, by automation level

    • Supports 1

Guiding, Directing, and Motivating Subordinates

  • Coordinate resource procurement activities.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Providing Consultation and Advice to Others

  • Provide technical support for computer network issues.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Recommend changes to improve computer or information systems.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Monitoring and Controlling Resources

  • Maintain the inventory of equipment.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone Four: Considerable Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill7 of 26
Distinct tools79
Level mix
  • Replaces 1
  • Augments 42
  • Supports 26
  • Informs 10

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)