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Cyber Enablers · Work role code 803

Product Support Manager

Manages the package of support functions required to field and maintain the readiness and operational capability of systems and components.

From DoD DCWF Tool v5.3 (2026-09-25)

Tasks

From DoD DCWF Tool v5.3 (2026-09-25), in the tool's order, with the DCWF KSAT id

Free · DoD DCWF Tool v5.3 (2026-09-25)
  • 537Develop methods to monitor and measure risk, compliance, and assurance efforts.Additional
  • 680ALead and oversee budget, staffing, and contracting.Additional
  • 760Perform needs analysis to determine opportunities for new and improved business process solutions.Core
  • 797Provide advice on project costs, design concepts, or design changes.Additional
  • 801AProvide enterprise cybersecurity and supply chain risk management guidance.Core
  • 808Provide input to implementation plans and standard operating procedures.Core
  • 811Provide ongoing optimization and problem solving support.Additional
  • 813Provide recommendations for possible improvements and upgrades.Additional
  • 834Resolve conflicts in laws, regulations, policies, standards, or procedures.Additional
  • 840BReview or conduct audits of programs and projects.Core
  • 936Develop security compliance processes and/or audits for external services (e.g., cloud service providers, data centers).Additional
  • 949Evaluate the effectiveness of procurement function in addressing information security requirements and supply chain risks through procurement activities and recommend improvements.Additional
  • 955ADraft and publish supply chain security and risk management documents.Additional
  • 970AApply cybersecurity functions (e.g., encryption, access control, and identity management) to reduce exploitation opportunities.Additional
  • 1003Develop and document supply chain risks for critical system elements, as appropriate.Additional
  • 1018Ensure all acquisitions, procurements, and outsourcing efforts address information security requirements consistent with organization goals.Core
  • 1143AConduct import/export reviews for acquiring systems and software.Additional
  • 1148Develop contract language to ensure supply chain, system, network, and operational security are met.Core
  • 1148ADevelop supply chain, system, network, performance, and cyber security requirements.Additional
  • 5010Act as a primary stakeholder in the underlying information technology (IT) operational processes and functions that support the service, provide direction and monitor all significant activities so the service is delivered successfully.Additional
  • 5150Coordinate and manage the overall service provided to a customer end-to-end.Additional
  • 5310Ensure that appropriate SLAs and underpinning contracts have been defined that clearly set out for the customer a description of the service and the measures for monitoring the service.Core
  • 5380Gather feedback on customer satisfaction and internal service performance to foster continual improvement.Additional
  • 5610Review service performance reports identifying any significant issues and variances, initiating, where necessary, corrective actions and ensuring that all outstanding issues are followed up.Additional
  • 5660Work with other service managers and product owners to balance and prioritize services to meet overall customer requirements, constraints, and objectives.Additional

Knowledge

From DoD DCWF Tool v5.3 (2026-09-25), in the tool's order, with the DCWF KSAT id

Free · DoD DCWF Tool v5.3 (2026-09-25)
  • 22* Knowledge of computer networking concepts and protocols, and network security methodologies.Core
  • 62Knowledge of industry-standard and organizationally accepted analysis principles and methods.Additional
  • 69AKnowledge of risk management processes and requirements per the Risk Management Framework (RMF).Additional
  • 88Knowledge of new and emerging information technology (IT) and cybersecurity technologies.Additional
  • 107Knowledge of resource management principles and techniques.Additional
  • 108* Knowledge of risk management processes (e.g., methods for assessing and mitigating risk).Core
  • 129Knowledge of system life cycle management principles, including software security and usability.Additional
  • 296Knowledge of how information needs and collection requirements are translated, tracked, and prioritized across the extended enterprise.Additional
  • 954Knowledge of import/export control regulations and responsible agencies for the purposes of reducing supply chain risk.Additional
  • 966Knowledge of enterprise incident response program, roles, and responsibilities.Additional
  • 979Knowledge of supply chain risk management standards, processes, and practices.Additional
  • 1004AKnowledge of information technology (IT) acquisition/procurement requirements.Additional
  • 1005Knowledge of functionality, quality, and security requirements and how these will apply to specific items of supply (i.e., elements and processes).Core
  • 1021Knowledge of risk threat assessment.Additional
  • 1037Knowledge of information technology (IT) supply chain security and risk management policies, requirements, and procedures.Core
  • 1061AKnowledge of the acquisition/procurement life cycle process.Additional
  • 1125Knowledge of Cloud-based knowledge management technologies and concepts related to security, governance, procurement, and administration.Additional
  • 1127Knowledge of Import/Export Regulations related to cryptography and other security technologies.Additional
  • 1130Knowledge of organizational process improvement concepts and process maturity models (e.g., Capability Maturity Model Integration (CMMI) for Development, CMMI for Services, and CMMI for Acquisitions).Additional
  • 1133Knowledge of service management concepts for networks and related standards (e.g., Information Technology Infrastructure Library, current version [ITIL]).Additional
  • 1157* Knowledge of national and international laws, regulations, policies, and ethics as they relate to cybersecurity.Core
  • 1158* Knowledge of cybersecurity principles.Core
  • 1159* Knowledge of cyber threats and vulnerabilities.Core
  • 6290Knowledge of how to leverage government research and development centers, think tanks, academic research, and industry systems.Additional
  • 6420Knowledge of sustainment technologies, processes and strategies.Core
  • 6900* Knowledge of specific operational impacts of cybersecurity lapses.Core
  • 6935* Knowledge of cloud computing service models Software as Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS).Core
  • 6938* Knowledge of cloud computing deployment models in private, public, and hybrid environment and the difference between on-premises and off-premises environments.Core
  • 7111* Knowledge of Zero Trust Security Model Principles.Core

Skills

From DoD DCWF Tool v5.3 (2026-09-25), in the tool's order, with the DCWF KSAT id

Free · DoD DCWF Tool v5.3 (2026-09-25)
  • 203Skill in identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.Core

Abilities

From DoD DCWF Tool v5.3 (2026-09-25), in the tool's order, with the DCWF KSAT id

Free · DoD DCWF Tool v5.3 (2026-09-25)
  • 325AAbility to ensure security practices are followed throughout the acquisition process.Additional
  • 1039AAbility to evaluate/ensure the trustworthiness of the supplier and/or product.Additional
  • 1122Ability to apply supply chain risk management standards.Additional
  • 6070Ability to conduct and implement market research to understand government and industry capabilities and appropriate pricing.Additional
  • 6160Ability to oversee the development and update of the lifecycle cost estimate.Additional

Workforce Automation analysis, not part of the source

O*NET jobs

WFA · Part of the paid plan when accounts open

Jobs the ETO-CSET NICE/O*NET crosswalk (2024) maps to this role’s NICE equivalents, with the share of each job’s detailed work activities (DWAs) that has a mapped AI skill.

Equivalents

NICE work roles

From DoD DCWF Tool v5.3 (2026-09-25), linked from published ids only, never from titles

Free · DoD DCWF Tool v5.3 (2026-09-25)

O*NET jobs it reaches

Through its NICE equivalents, by the ETO-CSET NICE/O*NET crosswalk (2024); jobs from O*NET 30.3

Free · O*NET 30.3