Oversight and Governance · OG-WRL-009 · OPM code 803
Product Support Management
From NICE Framework Components v2.2.0
Description
From NICE Framework Components v2.2.0
Free · NICE Framework Components v2.2.0Responsible for planning, estimating costs, budgeting, developing, implementing, and managing product support strategies in order to field and maintain the readiness and operational capability of systems and components.
Tasks
From NICE Framework Components v2.2.0, open one for the AI skills Workforce Automation maps to it
Free · NICE Framework Components v2.2.0T0220 Resolve conflicts in laws, regulations, policies, standards, or procedures
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: AI skills mapped to this task
Not mapped yetT0412 Conduct import/export reviews for acquiring systems and software
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: AI skills mapped to this task
Not mapped yetT1011 Apply standards to identify safety risk and protect cyber-physical functions
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: AI skills mapped to this task
Not mapped yetT1020 Determine the operational and safety impacts of cybersecurity lapses
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: AI skills mapped to this task
Not mapped yetT1023 Identify critical technology procurement requirements
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: AI skills mapped to this task
Not mapped yetT1026 Determine procurement requirements
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: AI skills mapped to this task
Not mapped yetT1031 Implement intelligence collection requirements
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: AI skills mapped to this task
Not mapped yetT1067 Recommend development of new applications or modification of existing applications
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: AI skills mapped to this task
Not mapped yetT1068 Create development plans for new applications or modification of existing applications
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: AI skills mapped to this task
Not mapped yetT1154 Develop risk, compliance, and assurance monitoring strategies
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: AI skills mapped to this task
Not mapped yetT1155 Develop risk, compliance, and assurance measurement strategies
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: AI skills mapped to this task
Not mapped yetT1227 Manage cybersecurity budget, staffing, and contracting
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: AI skills mapped to this task
Not mapped yetT1259 Identify opportunities for new and improved business process solutions
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: AI skills mapped to this task
Not mapped yetT1291 Advise stakeholders on the development of continuity of operations plans
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: AI skills mapped to this task
Not mapped yetT1306 Conduct technology program and project audits
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: AI skills mapped to this task
Not mapped yetT1344 Determine if procurement activities sufficiently address supply chain risks
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: AI skills mapped to this task
Not mapped yetT1345 Recommend improvements to procurement activities to address cybersecurity requirements
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: AI skills mapped to this task
Not mapped yetT1366 Identify supply chain risks for critical system elements
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: AI skills mapped to this task
Not mapped yetT1367 Document supply chain risks for critical system elements
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: AI skills mapped to this task
Not mapped yetT1369 Determine if acquisitions, procurement, and outsourcing efforts address cybersecurity requirements
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: AI skills mapped to this task
Not mapped yetT1394 Develop independent cybersecurity audit processes for application software, networks, and systems
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: AI skills mapped to this task
Not mapped yetT1395 Implement independent cybersecurity audit processes for application software, networks, and systems
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: AI skills mapped to this task
Not mapped yetT1396 Oversee independent cybersecurity audits
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: AI skills mapped to this task
Not mapped yetT1397 Determine if research and design processes and procedures are in compliance with cybersecurity requirements
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: AI skills mapped to this task
Not mapped yetT1398 Determine if research and design processes and procedures are accurately followed by cybersecurity staff when performing their day-to-day activities
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: AI skills mapped to this task
Not mapped yetT1399 Develop supply chain, system, network, and operational security contract language
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: AI skills mapped to this task
Not mapped yetT1435 Determine if technology services are delivered successfully
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: AI skills mapped to this task
Not mapped yetT1448 Manage customer services
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: AI skills mapped to this task
Not mapped yetT1465 Define service-level agreements (SLAs)
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: AI skills mapped to this task
Not mapped yetT1472 Gather customer satisfaction and service performance feedback
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: AI skills mapped to this task
Not mapped yetT1480 Examine service performance reports for issues and variances
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: AI skills mapped to this task
Not mapped yetT1481 Initiate corrective actions to service performance issues and variances
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: AI skills mapped to this task
Not mapped yetT1497 Determine supply chain cybersecurity requirements
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: AI skills mapped to this task
Not mapped yetT1601 Advise stakeholders on enterprise cybersecurity risk management
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: AI skills mapped to this task
Not mapped yetT1602 Advise stakeholders on supply chain risk management
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: AI skills mapped to this task
Not mapped yetT1604 Provide cybersecurity advice on implementation plans, standard operating procedures, maintenance documentation, and maintenance training materials
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: AI skills mapped to this task
Not mapped yetT1621 Prepare supply chain security reports
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: AI skills mapped to this task
Not mapped yetT1622 Prepare risk management reports
WFA · Part of the paid plan when accounts openWFA (Workforce Automation) analysis: AI skills mapped to this task
Not mapped yet
Knowledge
From NICE Framework Components v2.2.0
Free · NICE Framework Components v2.2.0- K0641Knowledge of market research tools and techniques
- K0642Knowledge of pricing structures
- K0650Knowledge of supplier assessment criteria
- K0651Knowledge of trustworthiness principles
- K0653Knowledge of cybersecurity practices in the acquisition process
- K0674Knowledge of computer networking protocols
- K0675Knowledge of risk management processes
- K0676Knowledge of cybersecurity laws and regulations
- K0677Knowledge of cybersecurity policies and procedures
- K0678Knowledge of privacy laws and regulations
- K0679Knowledge of privacy policies and procedures
- K0680Knowledge of cybersecurity principles and practices
- K0681Knowledge of privacy principles and practices
- K0682Knowledge of cybersecurity threats
- K0683Knowledge of cybersecurity vulnerabilities
- K0684Knowledge of cybersecurity threat characteristics
- K0690Knowledge of requirements analysis principles and practices
- K0721Knowledge of risk management principles and practices
- K0724Knowledge of incident response principles and practices
- K0727Knowledge of analysis standards and best practices
- K0728Knowledge of Confidentiality, Integrity and Availability (CIA) principles and practices
- K0729Knowledge of non-repudiation principles and practices
- K0730Knowledge of cyber safety principles and practices
- K0734Knowledge of Risk Management Framework (RMF) requirements
- K0735Knowledge of risk management models and frameworks
- K0736Knowledge of information technology (IT) security principles and practices
- K0743Knowledge of new and emerging technologies
- K0751Knowledge of system threats
- K0752Knowledge of system vulnerabilities
- K0754Knowledge of resource management principles and practices
- K0771Knowledge of system life cycle management principles and practices
- K0803Knowledge of supply chain risk management principles and practices
- K0819Knowledge of import and export control laws and regulations
- K0820Knowledge of supply chain risks
- K0821Knowledge of federal agency roles and responsibilities
- K0823Knowledge of incident response policies and procedures
- K0824Knowledge of incident response roles and responsibilities
- K0834Knowledge of technology procurement principles and practices
- K0835Knowledge of risk assessment principles and practices
- K0836Knowledge of threat assessment principles and practices
- K0838Knowledge of supply chain risk management policies and procedures
- K0863Knowledge of cloud computing principles and practices
- K0864Knowledge of knowledge management principles and practices
- K0868Knowledge of process improvement principles and practices
- K0869Knowledge of process maturity models and frameworks
- K0872Knowledge of service management principles and practices
- K0873Knowledge of service management standards and best practices
- K0912Knowledge of sustainment principles and practices
- K0913Knowledge of sustainment processes
- K0920Knowledge of risk management policies and procedures
- K0922Knowledge of the acquisition life cycle models and frameworks
- K0983Knowledge of computer networking principles and practices
- K1014Knowledge of network security principles and practices
- K1137Knowledge of cybersecurity requirements
- K1180Knowledge of organizational cybersecurity goals and objectives
- K1206Knowledge of research and design processes and procedures
Skills
From NICE Framework Components v2.2.0
Free · NICE Framework Components v2.2.0- S0404Skill in conducting market research
- S0405Skill in pricing products
- S0423Skill in analyzing processes to ensure conformance with procedural requirements
- S0462Skill in integrating information security requirements in the acquisitions process
- S0463Skill in implementing software quality control processes
- S0479Skill in evaluating supplier trustworthiness
- S0555Skill in performing capabilities analysis
- S0556Skill in performing requirements analysis
- S0579Skill in preparing reports
- S0580Skill in monitoring system performance
- S0581Skill in configuring systems for performance enhancement
- S0673Skill in translating operational requirements into security controls
- S0687Skill in performing administrative planning activities
- S0759Skill in identifying requirements
- S0811Skill in managing intelligence collection requirements
- S0821Skill in collaborating with internal and external stakeholders
- S0870Skill in performing needs analysis
Workforce Automation analysis, not part of the source
O*NET jobs this role maps to
WFA · Part of the paid plan when accounts openJobs from the ETO-CSET NICE/O*NET crosswalk (2024), with the share of each job’s detailed work activities (DWAs) that has a mapped AI skill. We haven’t mapped AI skills to this role’s own tasks yet; until then, these jobs show the coverage the role reaches through the occupations it maps to.
- Information Technology Project Managers 15-1299.09DWAs covered3 of 18
- Computer and Information Systems Managers 11-3021.00DWAs covered0 of 24
Equivalents
O*NET jobs
Mapped to this role by the ETO-CSET NICE/O*NET crosswalk (2024); jobs from O*NET 30.3
Free · O*NET 30.3- Information Technology Project Managers 15-1299.09
- Computer and Information Systems Managers 11-3021.00
DCWF work roles
From DoD DCWF Tool v5.3 (2026-09-25), linked by its NCWF ID or NICE's OPM code
Free · DoD DCWF Tool v5.3 (2026-09-25)- Product Support Manager 803 · Cyber Enablers · linked by DCWF Tool NCWF ID