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O*NET-SOC 11-3021.00

Computer and Information Systems Managers

Plan, direct, or coordinate activities in such fields as electronic data processing, information systems, systems analysis, and computer programming.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3
  1. Manage backup, security and user help systems.Supplemental966
  2. Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.Core968
  3. Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.Core975
  4. Review project plans to plan and coordinate project activity.Core978
  5. Assign and review the work of systems analysts, programmers, and other computer-related workers.Core969
  6. Provide users with technical support for computer problems.Core15198
  7. Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.Core971
  8. Recruit, hire, train and supervise staff, or participate in staffing decisions.Core977
  9. Stay abreast of advances in technology.Core970
  10. Consult with users, management, vendors, and technicians to assess computing needs and system requirements.Core967
  11. Develop and interpret organizational goals, policies, and procedures.Core976
  12. Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.Core973
  13. Review and approve all systems charts and programs prior to their implementation.Core972
  14. Prepare and review operational reports or project progress reports.Core980
  15. Evaluate data processing proposals to assess project feasibility and requirements.Core979
  16. Control operational budget and expenditures.Core974
  17. Purchase necessary equipment.Core981

Technology Skills

From O*NET 30.3, 177 examples in 58 categories, 59 Hot Technology

Free · O*NET 30.3

Customer relationship management CRM software

  • ACT! Premium
  • Blackbaud The Raiser's Edge
  • Microsoft Business Contact Manager
  • Microsoft Dynamics CRM
  • Oracle Eloqua
  • Oracle Siebel Server Sync
  • Performance Solutions Technology ManagePro

Desktop publishing software

  • Adobe Distiller

Web platform development software

  • Adobe Flex
  • Apache TomcatHot Technology
  • Backbone.js
  • Drupal
  • Dynamic hypertext markup language DHTML
  • Enterprise JavaBeans
  • Extensible hypertext markup language XHTML
  • Hypertext markup language HTMLHot Technology
  • JavaScriptHot Technology
  • LAMP Stack
  • Microsoft Active Server Pages ASPHot Technology
  • Node.jsHot Technology
  • PHPHot Technology
  • Progress WebSpeed Workshop
  • Ruby on Rails
  • Spring FrameworkHot Technology

Object or component oriented development software

  • Advanced business application programming ABAP
  • Borland Paradox
  • C#Hot Technology
  • C++Hot Technology
  • Embarcadero Delphi
  • Microsoft SQL Server Reporting Services SSRSHot Technology
  • Objective C
  • Oracle JavaHot Technology
  • PerlHot Technology
  • PythonHot Technology
  • RHot Technology

Data base management system software

  • Alpha Four
  • Apache CassandraHot Technology
  • Apache HadoopHot Technology
  • Apache Pig
  • Apache Solr
  • MongoDBHot Technology
  • NoSQLHot Technology
  • Oracle PL/SQLHot Technology
  • Progress OpenEdge Fathom Replication software
  • Relational database management software
  • Teradata DatabaseHot Technology

Data base user interface and query software

  • Amazon Web Services AWS softwareHot TechnologyIn Demand
  • Blackboard software
  • FileMaker Pro
  • Langlais Computer Consultants CalMan
  • Microsoft AccessHot Technology
  • Microsoft SQL ServerHot Technology
  • MySQLHot Technology
  • Oracle DatabaseHot Technology
  • Structured query language SQLHot Technology

Portal server software

  • Apache HTTP Server
  • Oracle iPlanet Web Server

Development environment software

  • Apache MavenHot Technology
  • CHot Technology
  • Canu
  • Common business oriented language COBOL
  • Eclipse IDEHot Technology
  • Integrated development environment IDE software
  • K2 Business Process Automation
  • Microsoft .NET FrameworkHot Technology
  • Microsoft Azure softwareHot TechnologyIn Demand
  • Microsoft Visual BasicHot Technology
  • Microsoft Visual Basic Scripting Edition VBScript
  • Microsoft Visual StudioHot Technology
  • Progress OpenEdge ABL

Video creation and editing software

  • Apple Final Cut Pro
  • Apple iMovie

Presentation software

  • Apple iWork Keynote
  • Microsoft PowerPointHot Technology

Spreadsheet software

  • Apple iWork Numbers
  • Microsoft ExcelHot Technology

Word processing software

  • Apple iWork Pages
  • Microsoft WordHot Technology

Operating system software

  • Apple macOSHot Technology
  • Hewlett Packard HP-UX
  • KornShell
  • LinuxHot Technology
  • Oracle Solaris
  • Red Hat Enterprise LinuxHot Technology
  • Shell scriptHot Technology
  • UNIXHot Technology

Content workflow software

  • Atlassian JIRAHot Technology

Billing and invoicing software

  • Billing software

Software defined networking/ virtualization software

  • Cisco Systems WAN Manager

Access software

  • Citrix cloud computing software
  • Mac HelpMate

Office suite software

  • Corel WordPerfect Office Suite
  • Microsoft Office softwareHot Technology

Transaction server software

  • Customer information control system CICS

Network monitoring software

  • Dartware InterMapper
  • Nagios

Enterprise application integration software

  • Enterprise application integration EAI softwareIn Demand
  • Extensible markup language XMLHot Technology
  • IBM InfoSphere DataStage
  • Oracle Fusion Middleware
  • Progress Sonic ESB

Filesystem software

  • File transfer protocol FTP software
  • Samba
  • Symantec Veritas File System
  • Symantec Veritas Volume Manager

Network security and virtual private network VPN equipment software

  • Firewall software
  • Virtual private networking VPN software

Data mining software

  • Google AnalyticsHot Technology

Helpdesk or call center software

  • Help desk software

Human resources software

  • Human resource management software HRMS

Business intelligence and data analysis software

  • IBM Cognos Impromptu
  • MicroStrategy
  • Oracle Business Intelligence Enterprise Edition
  • Qlik Tech QlikView
  • TableauHot Technology

Communications server software

  • IBM Domino

Platform interconnectivity software

  • IBM iSeries Access

Enterprise system management software

  • IBM Power Systems software

Analytical or scientific software

  • IBM SPSS StatisticsHot Technology
  • SASHot Technology
  • StataCorp Stata
  • The MathWorks MATLABHot Technology

Cloud-based management software

  • IBM WebSphere
  • Splunk EnterpriseHot Technology

Enterprise resource planning ERP software

  • Infor ERP Baan
  • Management information systems MIS
  • Microsoft Dynamics
  • Microsoft Dynamics AX
  • Microsoft Dynamics GP
  • Microsoft Dynamics NAV
  • NetSuite ERP
  • Oracle E-Business Suite
  • Oracle Fusion Applications
  • Oracle Hyperion
  • Oracle JD Edwards EnterpriseOne
  • Oracle PeopleSoftHot Technology
  • SAP Business Objects
  • SAP softwareHot Technology

LAN software

  • Local area network LAN software

Transaction security and virus protection software

  • McAfee
  • NortonLifeLock cybersecurity software

Application server software

  • Microservices Architecture
  • Microsoft Windows ServerHot Technology
  • Oracle WebLogic Server
  • Progress OpenEdge Application Server
  • Red Hat WildFly

Calendar and scheduling software

  • Microsoft Entourage

Electronic mail software

  • Microsoft Exchange
  • Microsoft OutlookHot Technology
  • Pegasus software
  • QUALCOMM Eudora

Web page creation and editing software

  • Microsoft FrontPage

Internet browser software

  • Microsoft Internet Explorer
  • Netscape Navigator

Project management software

  • Microsoft ProjectHot Technology
  • Oracle Primavera Systems

Document management software

  • Microsoft SharePointHot Technology
  • Microsoft SharePoint Server

Process mapping and design software

  • Microsoft VisioHot Technology

Object oriented data base management software

  • Microsoft Visual FoxPro
  • PostgreSQLHot Technology

Wireless software

  • Mobile wireless network infrastructure software

Financial analysis software

  • Oracle E-Business Suite Financials

Configuration management software

  • Perforce Helix software
  • PuppetHot Technology

Compliance software

  • Pilgrim Quality Solutions SmartSolve

Metadata management software

  • Quest Erwin Data Modeler

Data base reporting software

  • SAP Crystal Reports

Cloud-based data access and sharing software

  • Software as a service SaaS

Cloud-based protection or security software

  • SolarWinds

Accounting software

  • Tax software

Network connectivity terminal emulation software

  • Telnet programs software
  • Zephyr EXTRA! Terminal Emulation

Graphical user interface development software

  • TKSoftware RCM software

Requirements analysis and system architecture software

  • Unified modeling language UML

Backup or archival software

  • Veritas NetBackup

Clustering software

  • VMware

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Getting Information

  • Review technical documents to plan work.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Judging the Qualities of Objects, Services, or People

  • Evaluate employee performance.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Evaluate project designs to determine adequacy or feasibility.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Analyze data to determine project feasibility.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Analyzing Data or Information

  • Analyze data to inform operational decisions or activities.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Making Decisions and Solving Problems

  • Determine resource needs.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Thinking Creatively

  • Develop computer or information systems.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Develop organizational goals or objectives.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Updating and Using Relevant Knowledge

  • Maintain knowledge of current developments in area of expertise.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Developing Objectives and Strategies

  • Develop organizational policies or programs.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Develop operating strategies, plans, or procedures.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Documenting/Recording Information

  • Prepare operational progress or status reports.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Communicating with Supervisors, Peers, or Subordinates

  • Confer with organizational members to accomplish work activities.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Resolving Conflicts and Negotiating with Others

  • Resolve employee or contractor problems.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Coordinating the Work and Activities of Others

  • Coordinate operational activities with external stakeholders.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Training and Teaching Others

  • Conduct employee training programs.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Guiding, Directing, and Motivating Subordinates

  • Manage organizational or project budgets.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Manage operations, research, or logistics projects.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Direct organizational operations, projects, or services.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Providing Consultation and Advice to Others

  • Advise customers on technical or procedural issues.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Recommend organizational process or policy changes.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Staffing Organizational Units

  • Hire personnel.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Recruit personnel.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Monitoring and Controlling Resources

  • Purchase materials, equipment, or other resources.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone Four: Considerable Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill0 of 24
Distinct tools0
Level mix
  • No tools yet

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)