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O*NET-SOC 15-1232.00

Computer User Support Specialists

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

From O*NET 30.3

Tasks

From O*NET 30.3, by importance, as O*NET OnLine lists them

Free · O*NET 30.3
  1. Oversee the daily performance of computer systems.Core1285
  2. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.Core1286
  3. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.Core1288
  4. Answer user inquiries regarding computer software or hardware operation to resolve problems.Core1282
  5. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.Core1284
  6. Confer with staff, users, and management to establish requirements for new systems or modifications.Core1289
  7. Enter commands and observe system functioning to verify correct operations and detect errors.Core1283
  8. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.Core1287
  9. Refer major hardware or software problems or defective products to vendors or technicians for service.Core1291
  10. Prepare evaluations of software or hardware, and recommend improvements or upgrades.Core1292
  11. Develop training materials and procedures, or train users in the proper use of hardware or software.Core1290
  12. Inspect equipment and read order sheets to prepare for delivery to users.Core1295
  13. Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.Supplemental1297
  14. Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.Core1293
  15. Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software.Supplemental15204
  16. Modify and customize commercial programs for internal needs.Supplemental1296

Technology Skills

From O*NET 30.3, 258 examples in 72 categories, 113 Hot Technology

Free · O*NET 30.3

Word processing software

  • 3M Post-it App
  • Google DocsHot Technology
  • Microsoft OneNote
  • Microsoft WordHot Technology

Internet directory services software

  • Active directory software
  • Domain name system DNS
  • Microsoft Active DirectoryHot TechnologyIn Demand
  • Network directory services software

Document management software

  • Adobe AcrobatHot Technology
  • Microsoft SharePointHot Technology

Development environment software

  • Adobe ActionScript
  • Apache Ant
  • Apache KafkaHot Technology
  • Apache MavenHot Technology
  • CHot Technology
  • Common business oriented language COBOL
  • Eclipse IDEHot Technology
  • Integrated development environment IDE software
  • Microsoft .NET FrameworkHot Technology
  • Microsoft Azure softwareHot TechnologyIn Demand
  • Microsoft PowerShellHot Technology
  • Microsoft Visual BasicHot Technology
  • Microsoft Visual Basic for Applications VBAHot Technology
  • Microsoft Visual Basic Scripting Edition VBScript
  • Microsoft Visual StudioHot Technology
  • National Instruments LabVIEW
  • RubyHot Technology

Graphics or photo imaging software

  • Adobe Creative Cloud softwareHot Technology
  • Adobe IllustratorHot Technology
  • Adobe PhotoshopHot Technology
  • SmugMug Flickr
  • Trimble SketchUp ProHot Technology

Desktop publishing software

  • Adobe Distiller
  • Adobe InDesignHot Technology
  • Microsoft Publisher

Web page creation and editing software

  • Adobe Dreamweaver
  • FacebookHot Technology
  • Google Sites

Object or component oriented development software

  • Advanced business application programming ABAP
  • Apache Groovy
  • C#Hot Technology
  • C++Hot Technology
  • jQueryHot Technology
  • Microsoft ActiveX
  • Objective C
  • Oracle JavaHot Technology
  • PerlHot Technology
  • PythonHot Technology
  • SwiftHot Technology

Web platform development software

  • AJAXHot Technology
  • Apache Struts
  • Apache TomcatHot Technology
  • Cascading style sheets CSSHot Technology
  • DjangoHot Technology
  • Drupal
  • Dynamic hypertext markup language DHTML
  • Enterprise JavaBeans
  • Ext JS
  • Extensible hypertext markup language XHTML
  • Google AngularHot Technology
  • Hypertext markup language HTMLHot Technology
  • JavaScriptHot Technology
  • JavaScript Object Notation JSONHot Technology
  • LAMP Stack
  • Microsoft Active Server Pages ASPHot Technology
  • Microsoft ASP.NETHot Technology
  • Microsoft ASP.NET Core MVC
  • Node.jsHot Technology
  • Oracle JavaServer Pages JSP
  • PHPHot Technology
  • Ruby on Rails
  • Spring FrameworkHot Technology

Data base user interface and query software

  • Amazon RedshiftHot Technology
  • Amazon Web Services AWS softwareHot Technology
  • Blackboard software
  • Data entry software
  • Database software
  • FileMaker Pro
  • iPro
  • Lucid IQ CMP
  • Microsoft AccessHot Technology
  • Microsoft SQL ServerHot Technology
  • MySQLHot Technology
  • Oracle DatabaseHot Technology
  • Oracle JDBC
  • ServiceNowHot TechnologyIn Demand
  • Software asset management SAM software
  • Structured query language SQLHot TechnologyIn Demand
  • Transact-SQLHot Technology
  • Yardi softwareHot Technology

Expert system software

  • Ansible softwareHot Technology

Data base management system software

  • Apache CassandraHot Technology
  • Apache HadoopHot Technology
  • Apache HiveHot Technology
  • Apache Pig
  • Apache Solr
  • ElasticsearchHot Technology
  • MongoDBHot Technology
  • NoSQLHot Technology
  • Oracle PL/SQLHot Technology
  • Relational database management software
  • Teradata DatabaseHot Technology

Portal server software

  • Apache HTTP Server

File versioning software

  • Apache Subversion SVNHot Technology
  • GitHot Technology

Video creation and editing software

  • Apple Final Cut Pro
  • Flipgrid
  • YouTube

Operating system software

  • Apple iOSHot TechnologyIn Demand
  • Apple macOSHot TechnologyIn Demand
  • BashHot Technology
  • Cisco IOS
  • Event log monitor software
  • Google AndroidHot Technology
  • Hewlett Packard HP-UX
  • Job control language JCL
  • KornShell
  • LinuxHot TechnologyIn Demand
  • Microsoft WindowsHot TechnologyIn Demand
  • Microsoft Windows Pre-installation Environment
  • Microsoft Windows ServerHot Technology
  • Operating system monitoring software
  • Oracle Solaris
  • Red Hat Enterprise LinuxHot Technology
  • Shell scriptHot Technology
  • Ubuntu
  • UNIXHot Technology
  • UNIX ShellHot Technology

Enterprise application integration software

  • Atlassian Bamboo
  • Extensible markup language XMLHot Technology
  • IBM InfoSphere DataStage
  • Microsoft SQL Server Integration Services SSISHot Technology
  • Oracle Fusion Middleware

Project management software

  • Atlassian ConfluenceHot Technology
  • Google Classroom
  • Microsoft ProjectHot Technology
  • Microsoft TeamsHot Technology
  • Oracle Primavera Enterprise Project Portfolio ManagementHot Technology

Content workflow software

  • Atlassian JIRAHot Technology

Computer aided design CAD software

  • Autodesk AutoCADHot Technology
  • Autodesk RevitHot Technology
  • Bentley MicroStationHot Technology
  • Dassault Systemes CATIA
  • Dassault Systemes SolidWorksHot Technology

Configuration management software

  • Automated installation software
  • ChefHot Technology
  • Deployment software
  • Patch management software
  • Perforce Helix software
  • PuppetHot Technology

Instant messaging software

  • Blink

Helpdesk or call center software

  • Call center software
  • Help desk software

Video conferencing software

  • Cisco WebexHot Technology
  • Google Meet
  • LogMeIn GoToMeeting
  • ZoomHot Technology

Access software

  • Citrix cloud computing software
  • Mac HelpMate

Desktop communications software

  • CrossTec NetOp Remote Control
  • ParentSquare
  • Remote control software
  • Skype
  • Stac Software ReachOut
  • Symantec pcAnywhere

Transaction server software

  • Customer information control system CICS

Network monitoring software

  • Dartware InterMapper
  • Nagios
  • Wireshark

Program testing software

  • Defect tracking software
  • Hewlett Packard LoadRunner
  • JUnitHot Technology
  • Personal computer diagnostic software

Financial analysis software

  • Delphi Technology
  • Oracle E-Business Suite Financials

Filesystem software

  • Desktop partitioning software
  • Symantec Norton Utilities

Backup or archival software

  • Disaster recovery software
  • Microsoft Volume Shadow Copy Service
  • Symantec LiveState
  • Veritas NetBackup

Application server software

  • DockerHot Technology
  • GitHubHot Technology
  • Oracle WebLogic Server
  • Red Hat WildFly
  • Spring BootHot Technology

Cloud-based data access and sharing software

  • Dropbox
  • Google Drive
  • SlackHot Technology

Administration software

  • Element management software

Transaction security and virus protection software

  • Encryption software
  • McAfee
  • NortonLifeLock cybersecurity software
  • Virus scanning software

Medical software

  • Epic SystemsHot Technology
  • MEDITECH softwareHot Technology

Geographic information system

  • ESRI ArcGIS softwareHot Technology
  • Geographic information system GIS software

Network security and virtual private network VPN equipment software

  • Firewall softwareIn Demand

Accounting software

  • Fund accounting software
  • Sage 50 Accounting
  • Tax software

Object oriented data base management software

  • Hibernate ORMHot Technology
  • PostgreSQLHot Technology

Human resources software

  • Human resource management software HRMS
  • Oracle Taleo

Business intelligence and data analysis software

  • IBM Cognos Impromptu
  • MicroStrategy
  • Oracle Business Intelligence Enterprise Edition
  • Qlik Tech QlikView
  • TableauHot Technology

Communications server software

  • IBM Domino

Electronic mail software

  • IBM Notes
  • Microsoft Exchange
  • Microsoft OutlookHot TechnologyIn Demand

Enterprise system management software

  • IBM Power Systems software

Cloud-based management software

  • IBM WebSphere
  • Splunk EnterpriseHot Technology

Information retrieval or search software

  • Information systems integration software
  • LexisNexis

Network conferencing software

  • LogMeIn GoToWebinar

Sales and marketing software

  • Marketo Marketing AutomationHot Technology

Storage networking software

  • Media storage management software

Enterprise resource planning ERP software

  • Microsoft Dynamics
  • Microsoft Dynamics GP
  • NetSuite ERP
  • Oracle Fusion Applications
  • Oracle Hyperion
  • Oracle JD Edwards EnterpriseOne
  • Oracle PeopleSoftHot Technology
  • SAP Business Objects
  • SAP softwareHot Technology

Spreadsheet software

  • Microsoft ExcelHot TechnologyIn Demand

Office suite software

  • Microsoft Office softwareHot TechnologyIn Demand

Presentation software

  • Microsoft PowerPointHot Technology
  • Poll Everywhere

Data base reporting software

  • Microsoft SQL Server Reporting Services SSRSHot Technology
  • SAP Crystal Reports

Process mapping and design software

  • Microsoft VisioHot Technology

Platform interconnectivity software

  • Migration software

Computer based training software

  • Moodle
  • Schoology

Multi-media educational software

  • Nearpod
  • Seesaw

Authentication server software

  • Password management software

Metadata management software

  • Quest Erwin Data Modeler

Network operation system software

  • Remote install server software

Customer relationship management CRM software

  • Salesforce softwareHot Technology

Graphical user interface development software

  • Salesforce Visualforce

Analytical or scientific software

  • SASHot Technology
  • StataCorp Stata
  • The MathWorks MATLABHot Technology

Cloud-based protection or security software

  • SolarWinds

Industrial control software

  • Supervisory control and data acquisition SCADA software

Requirements analysis and system architecture software

  • Unified modeling language UML

Network security or virtual private network VPN management software

  • Virtual private networking VPN software

Clustering software

  • VMware

Internet protocol IP multimedia subsystem software

  • Voice over internet protocol VoIP system software

Detailed Work Activities

From O*NET 30.3, under their work activities; open one for the AI skills Workforce Automation maps to it

Free · O*NET 30.3

Getting Information

  • Read documents to gather technical information.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Conduct research to gain information about products or processes.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Monitoring Processes, Materials, or Surroundings

  • Monitor computer system performance to ensure proper operation.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 5 of 16 AI skills mapped to this activity, by automation level

    • Replaces 4
    • Augments 3
    • Informs 9
    • Agent performance monitorruvnet/ruflo1,152 installsReplaces
      Gen Agent Trust Hub Pass
      Runlayer Pass
      Snyk Pass
      Socket Pass
      ZeroLeaks Pass
    • Processguard critical process monitor auto restartclaudeskills.infoReplaces
    • New relic automationclaudeskills.infoReplaces
    • Drift guard agent behavior monitorclaudeskills.infoReplaces
    • Infrastructure monitoringaj-geddes/useful-ai-prompts463 installsAugments
      Gen Agent Trust Hub Warn
      Runlayer Fail
      Snyk Pass
      Socket Pass
      ZeroLeaks Pass

Inspecting Equipment, Structures, or Materials

  • Test computer hardware performance.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Test software performance.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Judging the Qualities of Objects, Services, or People

  • Evaluate utility of software or hardware technologies.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Thinking Creatively

  • Modify software programs to improve performance.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 5 of 24 AI skills mapped to this activity, by automation level

    • Augments 11
    • Supports 8
    • Informs 5
    • golang-performancesamber/cc-skills-golang42,006 installsAugments
      Gen Agent Trust Hub Pass
      Snyk Pass
      Socket Pass
      ZeroLeaks Pass
    • Wp performanceclaudeskills.infoAugments
    • Performancecognitedata/dune-skills338 installsAugments
      Gen Agent Trust Hub Pass
      Snyk Pass
      Socket Pass
      ZeroLeaks Pass
    • Vtex io application performancevtex/skills1,158 installsAugments
      Gen Agent Trust Hub Pass
      Snyk Pass
      Socket Pass
      ZeroLeaks Pass
    • Agent orchestration improve agentsickn33/antigravity-awesome-skills574 installsAugments
      Gen Agent Trust Hub Pass
      Runlayer Warn
      Snyk Pass
      Socket Pass
      ZeroLeaks Pass

Updating and Using Relevant Knowledge

  • Update knowledge about emerging industry or technology trends.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 5 of 9 AI skills mapped to this activity, by automation level

    • Augments 1
    • Informs 8

Working with Computers

  • Install computer software.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Install computer hardware.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Resolve computer software problems.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Repairing and Maintaining Electronic Equipment

  • Maintain computer hardware.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Documenting/Recording Information

  • Document operational activities.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Communicating with Supervisors, Peers, or Subordinates

  • Collaborate with others to determine design specifications or details.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 5 of 10 AI skills mapped to this activity, by automation level

    • Augments 3
    • Supports 7

Coordinating the Work and Activities of Others

Training and Teaching Others

  • Teach others to use computer equipment or hardware.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 1 of 1 AI skills mapped to this activity, by automation level

    • Supports 1
    • Teams channel post writerdaymade/claude-code-skills936 installsSupports
      Gen Agent Trust Hub Pass
      Runlayer Warn
      Snyk Pass
      Socket Pass
      ZeroLeaks Pass
  • Train others in computer interface or software use.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 1 of 1 AI skills mapped to this activity, by automation level

    • Supports 1

Guiding, Directing, and Motivating Subordinates

  • Supervise information technology personnel.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Providing Consultation and Advice to Others

  • Provide technical support for software maintenance or use.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 5 of 5 AI skills mapped to this activity, by automation level

    • Augments 4
    • Supports 1
  • Provide recommendations to others about computer hardware.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet
  • Recommend changes to improve computer or information systems.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Staffing Organizational Units

  • Participate in staffing decisions.
    WFA · Part of the paid plan when accounts open

    WFA (Workforce Automation) analysis: 0 of 0 AI skills mapped to this activity, by automation level

    • No tools yet
    • Not mapped yet

Job Zone

From O*NET 30.3

Free · O*NET 30.3

Job Zone Three: Medium Preparation Needed

Workforce Automation analysis, not part of the source

WFA coverage: AI skills for this job

WFA · Part of the paid plan when accounts open

Pilot mapping: these skill links come from our seed list and haven’t been reviewed yet. Expect them to change as each one is checked.

DWAs covered by an AI skill8 of 22
Distinct tools70
Level mix
  • Replaces 4
  • Augments 26
  • Supports 20
  • Informs 22

Equivalents

NICE work roles, with their DCWF equivalents

Mapped to this job by the ETO-CSET NICE/O*NET crosswalk (2024); roles from NICE Framework Components v2.2.0, DCWF equivalents from DoD DCWF Tool v5.3 (2026-09-25)

Free · NICE Framework Components v2.2.0 and DoD DCWF Tool v5.3 (2026-09-25)